FAQ

Each purchase is confirmed by us with a receipt or VAT invoice on demand.

It happens once in a great while, but in the case of your parcel being damaged, please immediately claim written protocol from the courier to establish the condition of the parcel and the circumstances in which the damage was done and inform us about the situation as soon as possible.

You have to register to establish an account. A few simple steps that take just a moment. You can do it here. 

Detailed information about Client Accounts, how to create and use a Client Account in our Web shop can be found at Terms & Conditions.

Every available product at Gomez is measured. Size tables visible on the product page is not demonstrative - it's true to size. Simply measure the clothes from your wardrobe and compare it with those from our website. Naturally, if there's anything that doesn't fit, you can return the product within 14 days of receiving the parcel without giving any reason, using the right of withdrawal. Detailed information on withdrawal are listed in Terms&Conditions.

Yes, all prices given in online store are the same as in stationary stores.

All the models visible in our system are available in our warehouse. Delivery is usually realized within 24h on working days. 

If you have any questions regarding shipment, time and cost of shipping, time of delivery, personal collection, go to Customer Service tab. You'll be informed about the moment of posting the parcel by e-mail. 

If your question refers to changing delivery/payment options, how to pay with credit card, troubles with registration, payments, the other delivery address, postponed shipping, joined or cancelled orders, etc. - please contact our Customer Service.