-15% on your first shopping

Join the  GomezClub and get 15% discount on new products with the first purchase and -5% on the discounted products from the very first shopping. Membership of the elite Gomez Club provides you with these and plenty of other benefits.

Free dispatch

Shopping at Gomez online store is simple and free. Orders over 200PLN are dispatched to the customers without additional fees*. We prepare the orders without undue delay in order to forward them to one of our trusted courier companies. *Refers to the parcels delivered within the boundaries of Poland.

Free returns

All items purchased at Gomez online store may be tried on. Should the items be dissatisfactory, the Customer has the right to withdraw from contract no later than 14 days as of the day on which received the order. In order to make the return process easier, we have prepared the packaging to be re-used for a return. The return from territory of Poland is free of charge - all you have to do is to log onto your Customer Account and fill in the return form.

CUSTOMER SERVICE

FAQ

Nakon isporuke paketa, dobit ćete e-mailom link koji omogućuje praćenje pošiljke.  Status pošiljke je moguće provjeriti također na ovoj stranici GLS ili pozivom Službe za korisnike  Ukoliko želite da Vas kurir kontaktira prije dostave paketa, molimo da to navedete prilikom naručivanja. Ipak ovo nije obaveza kurira stoga preporučujemo da na dan dostave kontaktirate GLS i dogovorite detalje.

Na dan kada Gomez šalje pakete, do 23:59 sati, možete sami promijeniti adresu isporuke klikom na link za praćenje i biranjem postavke Flex-Delivery Service.

U najboljem slučaju paket će Vam bit dostavljen osobno. Potpisom na ručnom skeneru kurira GLS potvrđujete preuzimanje paketa. U slučaju da niste kod kuće, drugi član obitelji ili domaćinstva smije preuzeti paket umjesto Vas.

U slučaju da ne možete osobno preuzeti paket, postoji mogućnost da date svoj pristanak da GLS ostavi paket kod nekog od susjeda u kojeg imate povjerenja. Ukoliko ni Vi ni on ne možete preuzeti paket (a uz paket nisu vezane dodatne usluge poput plaćanja pouzećem), GLS će ostaviti paket u najbližem depou, gdje će paket čekati 9 dana da ga preuzmete.  Informaciju o adresi depoa naći ćete na obavijesti od kurira.

Ponovna dostava će se izvršiti u slučaju da se paket ne može ostaviti u susjedstvu, a u blizini ne postoji depo. Kurir će postupati kao kod prvog pokušaja dostave. Ukoliko ponovna dostava ipak neće biti moguća, GLS će vratiti paket u podružnicu, pa će biti vraćen u Gomez nakon 10 radnih dana.


Each purchase is confirmed by us with a receipt or VAT invoice on demand.


It happens once in a great while, but in the case of your parcel being damaged, please immediately claim written protocol from the courier to establish the condition of the parcel and the circumstances in which the damage was done and inform us about the situation as soon as possible.


Customer service:

 

 
CONTACT

bok@gomez.pl

LOCATION

GOMEZ Sp. z o.o. Sp. j.
Biuro Obsługi Klienta
Diamentowa 9, 62-002
Suchy Las
 

Monday - Friday8.00 - 18.00
Saturday10.00 - 18.00
VIEW OUR STORES

DROBNIKA

DIAMENTOWA

 

COMPANY

The owner of the gomez.pl/en web shop is:
Gomez Spółka z ograniczoną odpowiedzialnością Spółka jawna (
Limited liability company Registered partnership
2 Tomasza Drobnika St., in Poznań (postcode: 60-693), Poland
KRS (the Register of Entrepreneurs of the National Court Register) 0000885937
 | NIP 9721264099 | REGON 364534202
Registration files are stored by Polish District Court in Poznań – Nowe Miasto i Wilda in Poznań
VIIIth Commercial Division of the National Court Register